Return & Refund Policy

Return & Refund Policy

At ToteBagWave, our products are made to order through a print-on-demand service. Because each product is created specifically for each order, we do not accept returns or exchanges for customers who ordered the wrong size or color or simply changed their mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery through our Contact Us page.

Please provide your order number and clear photos showing the issue. The item does not need to be returned.

After reviewing the issue, we may offer a replacement or refund when the issue qualifies under our policy.

Refunds

If a refund is approved, the refund will be processed through the original payment method used for the order. Processing times may vary depending on your payment provider.

Wrong or Incomplete Shipping Address

Please make sure your shipping address is correct and complete before placing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional costs may apply for a replacement shipment.

Order Cancellations

If you need to cancel or make changes to your order, please contact us as soon as possible. Once an order has entered production, cancellation or changes may no longer be possible.

Contact Us

For questions about returns, refunds, damaged or defective products, or order issues, please contact us through our Contact Us page.